2.6.2.1 Create To Do Entry

Reference: Stop Premise Based Service Process Model - Page 2 for the associated business process diagram.

Group:

•	Service Agreement Activation Process

•	Field Activity /Field Order Completion Process

•	Pending SA/SP Monitor Process

Actor/Role: CC&B

Description: If configured, this background process creates To Do Entries for exception processing. The exception is also available for viewing and resolution on a separate page in CC&B.

Entities to Configure

•	To Do Types

•	To Do Roles

Process Name

•	TD-FAUPL - Creates a To Do entry for every field activity upload staging record that's in error.

•	TD-XAIUP - Creates a To Do entry for every XAI upload staging in error.

•	SAACT - SA Activation - Activates and stops Service Agreements when all required information is available.

•	TD-SSFTL - To Do for Old Pending Start/Stops-catches start/stop requests that have gone unfulfilled.

•	Pending SA/SP Monitor - PSASPM - Creates field activities shortly before the start/stop date if field activities have not already been created.